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Returns & Exchanges

Returns & Exchanges Back to Top »

What is your return policy?

We guarantee the quality of the products we sell in our stores, website and catalog.

If you aren't completely satisfied with your purchase within 60 days, just bring it back. We'll issue a full refund in the form of the original payment so long as you provide proof of purchase (a receipt, gift receipt or gift registry showing the purchased item). Returns accompanied by a gift receipt will be refunded in the form of a Sur La Table Gift Card.

Unfortunately, returns and exchanges without proof of purchase will not be accepted.

How can I return merchandise?Back to Top »

There are two ways you can return merchandise to us.

  1. Take it to any of our stores. Please bring your invoice or receipt.
  2. Return it to us by mail. If you choose to mail your return, please complete the Return Form located on the back of your invoice included with your package. Then repack the product in the original packing materials used for shipping, and enclose your completed Return Form. If you do not have your invoice please include a note letting us know why you are returning the package and how you would like us to proceed with your return, exchange, or refund. For your convenience, the Return Form includes a pre-addressed Return Label that you may use to ship the package back to us - simply attach the label to your package. Please note: The shipping is NOT prepaid. We recommend that you send your package by a traceable method.
How long does it take for a refund?Back to Top »

After your merchandise has been received in our warehouse, we will issue you a refund to your credit card account within 10 business days. A refund by check will take up to 14 business days. The refund may not show up on your credit card billing statement for up to 2 billing cycles.